Shipping & Delivery
A considered journey, from our collection to your home. Here is everything you need to know about getting your order home.
Where we deliver
We ship to residential and business street addresses within the contiguous United States. Alaska, Hawaii, U.S. territories, international destinations, and APO/FPO addresses are not supported. Please verify that the delivery address is complete and accessible before placing an order.
Processing your order
Standard order processing is approximately 2–3 business days, excluding weekends and public holidays, after an order is accepted and payment is confirmed. Processing is separate from carrier transit. If a piece requires additional preparation, its product page or order communication should explain the revised estimate before dispatch.
Rates & oversized pieces
Standard shipping is $8.00 per order. An additional $15.00 applies to each oversized unit: the Entryway Shoe Bench, Wooden Bar Stool, Floor Mirror with Wooden Frame, Wooden Blanket Ladder, and Small 3-Tier Bookshelf. The shopping bag and checkout calculate these amounts before payment.
Delivery services, assembly, installation, or room-of-choice placement are not included unless explicitly offered in the order. Changes to rates must be disclosed before the customer pays; accepted orders retain their agreed rate.
Delivery estimates & tracking
Estimated standard transit is 3–7 business days after dispatch. These are estimates, not guarantees. Weather, carrier interruptions, address issues, and busy periods can affect timing. Tracking is provided when available after shipment; a created label does not necessarily mean the carrier has collected the parcel. No specific carrier service is promised.
Address changes & missed delivery
Contact support as soon as you notice an address error. Changes may not be possible after dispatch. If a parcel is returned because of an incorrect address or failed delivery, support will explain available options and any actual reshipping charge before arranging another shipment. No additional charge will be taken without your agreement.
Damaged, delayed, or missing parcels
Keep the original packaging and photograph visible damage to both the parcel and the piece. Contact support promptly with the order number, tracking details, and photographs so the issue can be reviewed. If tracking says delivered but the parcel is missing, check the delivery location and ask others at the address before contacting support. We will review carrier information and help determine the appropriate resolution; a carrier claim does not automatically remove your consumer rights.
Questions
Questions? Email us at gracefurniturestore@gmail.com or use the Contact page. We reply within one to two business days.